SOAR - FAQs
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Soar FAQs
How does our paid Eagle SOAR Subscription
membership differ from the free ELEVATE Rewards membership?
Do I need to become a an ELEVATE Rewards member
before upgrading to my SOAR Subscription?
No, if you choose to join become a SOAR Subscription member, you
can do so without needing to join ELEVATE Rewards membership first. As a SOAR
member, you will also get the rewards benefits of ELEVATE—and SOAR Subscribers
get DOUBLE points.
My spouse and I have two children who are nine and
ten. How many SOAR Subscriptions should we buy?
First, there are no membership options available for those
12 and under. We recommend you have a SOAR Subscription for each member of the
family 13 and older.
If you have a SOAR Subscription and your spouse does not,
and you both come to the movies, you could either use your monthly credit or
buy your ticket at SOAR prices or listed price, whichever is less. Your
unsubscribed spouse would pay our list prices. (On Tuesday, don’t use your
credit. Tickets for members are only $5.50).
But here’s the thing… Your spouse would pay $2.01 more for a
weekend ticket and they would not get a 10 percent discount on concessions
unless the SOAR Subscriber spouse was with them.
Keep it simple. Get a SOAR Subscription for everyone who
older than 12. There is no risk. Unused credits rollover.
Yes, though that option must be chosen. Eagle Theaters will
charge the credit card on record for the member price, typically on anniversary
date of your membership.
No. Stay as long or as little as you like! You can cancel your
membership at any time. If you cancel your membership, you will have 90 days to
use any rolled over credits.
No way! As a SOAR member, you can enjoy all SOAR benefits for
additional 2D tickets throughout the month. For premium formats and events,
there may be an upcharge.
Nope! There is no waiting on a physical card to arrive in the
mail. All of the benefits are accessible by presenting your email or phone
number at the theater or by logging into your account at www.eagletheater.net.
The same way you do now! Purchase online at eagletheater.net or
present your email or account phone number at the Box Office to get your member
price.
Nope! Member discounts apply every day Eagle Theaters are open.
You can buy as many as you like, but the ticket pricing
available will depend upon whether the ticket buyer is a SOAR Subscriber. The
SOAR subscriber ALWAYS pays listed price or Soar Subscriber price, whichever is
less. Just in case you missed it… WE RECOMMEND EVERYONE OVER AGE OF 13 HAS A
SOAR SUBSCRIPTION!
Yes. A ticket purchased with a credit can be refunded back for a
credit before the showtime begins and can be used to purchase another ticket.
You can get your tickets refunded by logging in to your account
on eagletheater.net or at the theater box office up until the start of the
showtime.
Tickets and credits may be canceled for a full refund up until
the start of the showtime.
No. Tickets can also be purchased anywhere, anytime at
eagletheater.net. Pro tip: Since your online ticketing fees are waived, the
easiest way to buy tickets as a SOAR subscriber is online.
Yes. After you are out of credits, you still only pay the SOAR
Subscriber price—and less on Tuesday!
Your SOAR Subscription credits are yours and yours alone. ID is
checked at the box office.
Member pricing and benefits are only available on
eagletheater.net and at the theater Box Office.
Available credits are shown on your member account details at eagletheater.net
Save them for later, of course! All unused credits roll over and
don’t expire for active members. If an account is terminated or canceled, the
credits remain available for use for a period of ninety (90) days.
Credits themselves cannot be transferred to another person.
Log into your Eagle Theater account at eagletheater.net and
select the ticket for the desired showtime. The available credits will be
automatically applied to the tickets in the shopping cart.
No. SOAR Subscribers have the option to use available credits,
or pay the listed ticket price at any time. If you have available credits but
do not wish to use them for a particular transaction, uncheck the “apply
credits” box in the shopping cart to save the credit(s) for a future
transaction.
No. Credits may not be partially used; the entire credit is used
in booking one ticket.
Nope! Fees are waived for all online active SOAR Subscription
members.
Yes. SOAR Subscription members can select seats in advance
without online fees.
After redeeming your points for a free ticket, it will populate
as a “Credit” on your account for up to one year. SOAR Subscription members can
use these credits in addition to, and in the same way as, their monthly movie
credit toward any regular 2D movie at all Eagle Theaters. You can upgrade any
ticket to a premium format or premium event for a small upcharge. Credits
issued to active SOAR Subscription members never expire. If a SOAR Subscription
member cancels his/her subscription, any SOAR credits will expire after 90 days.
Eagle Theater accepts most domestic and international cards
issued by major financial institutions. Monthly payments will be made on
an automatic, recurring basis. Gift cards cannot be used for SOAR Subscription
membership payments.
You can update your credit card for monthly recurring charges by
logging into your account at eagletheater.net and editing your payment
information.
Unless the membership fee has changed, Eagle Theaters will NOT
send any notification prior to charging the credit card for the membership
renewal.
The membership fee and terms of enrollment will not be changed
during the course of the membership month. However, Eagle Theaters reserves the
right to change the membership fee and terms of enrollment at the time of
monthly renewal. If the membership fee and terms of enrollment are changed, Eagle
Theaters will send an email notification to members prior to renewal with
instructions for cancellation of the account.
Nope! You can re-enroll at any time.
If the credit card on record cannot be charged, the Subscription
will be canceled and we will send an email notifying you of the cancellation,
which will go into effect on the date which would have been your next billing
cycle.
There are no additional discounts or family memberships
available at this time.
However, please remember that we offer Family Tuesday pricing of
$5.50 per ticket if you are an ELEVATE Rewards member or SOAR Subscription.
If family pricing is important, we suggest viewing most of your
group movies on Tuesday and saving your SOAR Subscription movie credits for
other days.
Rich Text
Important note: Our Eagle Sky membership platform with its ELEVATE Rewards and SOAR subscription membership is planned for launch in October, 2023. We encourage advanced purchase of your SOAR subscription so that you are ready to enjoy both ELEVATE and SOAR benefits when the program launches. How does our paid Eagle SOAR Subscription membership differ from the free ELEVATE MEMBERSHIP? In addition to the benefits available for ELEVATE Rewards membership, SOAR Subscription members get one ticket credit per month that rolls over if unused. After the credit is used, SOAR subscribers STILL get SOAR pricing for all member tickets and up to two companion tickets per transaction at SOAR prices. SOAR subscribers receive a 10% discount for non-alcoholic concessions every visit and they receive double ELEVATE Rewards points. SOAR subscribers also have their online ticketing fees waived. SOAR Subscription membership is $9 per month and the price includes all these benefits. The subscription fee will be charged to the credit card you designate in your account. TO AVOID LAPSES IN MEMBERSHIP, IT IS STRONGLY RECOMMENDED THAT YOU STORE YOUR CREDIT CARD INFORMATION IN YOUR ONLINE ACCOUNT. YOUR MEMBERSHIP RENEWS AUTOMATICALLY UNLESS CANCELLED, AND IF THERE IS NOT A CREDIT CARD ON FILE WHEN IT RENEWS, YOUR MEMBERSHIP LAPSES. Please see above for the additional benefits that come with our earned SOAR Platinum membership. Do I need to become a an ELEVATE Rewards member before upgrading to my SOAR Subscription? No, if you choose to join become a SOAR Subscription member, you can do so without needing to join ELEVATE Rewards membership first. As a SOAR member, you will also get the rewards benefits of ELEVATE. Is there a minimum enrollment period? No. Stay as long or as little as you like! You can cancel your membership at any time. Is there a discount for purchasing a SOAR Subscription upfront for an extended time? Yes! We have two additional options as part of an EARLY BIRD promotion. You can purchase a six-month subscription for $45 and a 12-month subscription for $90. At the end of the subscription period, membership will roll over to monthly at the then-current SOAR Subscription price unless cancelled, AND provided your credit card information is stored in your online account.. Is there a limit on how many movies I can see with my SOAR subscription membership? No way! As a member, you can enjoy the member price for additional 2D tickets throughout the month, plus bring along up to two companions to each 2D movie and share your member price. Plus, you can also upgrade your ticket to a premium format for a small upcharge. Is there a physical card associated with the program? Nope! There is no waiting on a physical card to arrive in the mail. All of the benefits are accessible by presenting your email or phone number at the theater or by logging into your account at www.eagletheater.net. We are offering presales for Soar Subscriptions that can be used when the program goes live in October of 2023. EAGLE SOAR SUBSCIPTION MEMBERSHIP FAQ –- Credits & Ticketing It’s pretty simple. SOAR Subscription members receive one credit per month as long as they have an active membership. Each credit is valid for one ticket to a regular 2D movie at all Eagle Theaters. You can upgrade your ticket to a premium format or event for a small upcharge. Unused credits roll over and never expire for active members. The same way you do now! Purchase online at eagletheater.net or present your email or account phone number at the Box Office to get your member price. Is there a limit to the number of credits that can be used in a ticket transaction? A member can use any number of available credits in a single ticket transaction. However, the number of transactions is limited to three (3) per day. Are there times as a SOAR subscriber that I should NOT use my ticket credit or a companion ticket? Do not use your credit when the listed price for a ticket is less than $9! That includes our Family Tuesday price of $5.50 for all members (no ticket credit redemption required!) or our Senior Wednesday pricing of $7.50 for our guests over 65. Also, do not purchase a child’s ticket using your companion pricing benefit. The listed price of a child’s ticket is always going to be less than your SOAR pricing. Here is an example of how to effectively use your SOAR Subscription membership: Assume that you have a SOAR Subscription and you have a partner and two children under the age of 13. If all four of you are going to the movies and buying tickets online to get the best seat, you can redeem your credit for your ticket, buy a companion ticket for your partner, and purchase your children’s tickets at the listed price. Because you are a SOAR subscriber, you would save on you and your partner’s ticket and save $6 on online ticketing fees. Nope! Member discounts apply every day Eagle Theaters are open. One member ticket and up to two companion tickets can be purchased for the member price for any 2D movie throughout the month after available credits have been redeemed. Additional tickets beyond member and companion tickets are at the price published by the theater for the showtime. Can I get a refund for a ticket purchased with a credit? Yes. A ticket purchased with a credit can be refunded back for a credit before the showtime begins and can be used to purchase another ticket. How do I get a refund for my ticket? You can get your tickets refunded by logging in to your account on eagletheater.net or at the theater box office up until the start of the showtime. Tickets and credits may be canceled for a full refund up until the start of the showtime. Do I have to be at the theater to purchase tickets? No. Tickets can also be purchased anywhere, anytime at eagletheater.net. Pro tip: Since your online ticketing fees are waived, the easiest way to buy tickets as a SOAR subscriber is online. I am out of credits. Can I still purchase tickets to additional movies during the month? Yes. Members always pay the LOWER of your SOAR Subscription membership or the listed ticket price. When you are out of credits, you can also purchase up to two companion tickets per transaction at the SOAR price. Can I share tickets purchased with my credits with my partner/children/friends? Absolutely. SOAR Subscription members can share their tickets with anyone they want. Can I purchase tickets through Fandango.com or Atom Tickets? Member pricing and benefits are only available on eagletheater.net and at the theater Box Office. How do companion tickets work? Members can purchase one companion ticket for the SOAR member price at the destination theater for any regular 2D movie for each visit. Don’t forget- you can also upgrade your ticket to a premium format like 3D, or to a special event for a small upcharge. How do I check my credit balance? Available credits are shown on your member account details at eagletheater.net What happens if I do not use my credit during the month? Save them for later, of course! All unused credits roll over and don’t expire for active members. If an account is terminated or canceled, the credits remain available for use for a period of ninety (90) days. Can I share my credits with another member? Credits themselves cannot be transferred to another member. However, you can use any available credits to purchase regular 2D tickets for yourself or for any companion, family member or friend. How do I use my credit to buy a ticket? Log into your Eagle Theater account at eagletheater.net and select the ticket for the desired showtime. The available credits will be automatically applied to the tickets in the shopping cart. Do I have to use my credit to buy a ticket? No. SOAR Subscribers have the option to use available credits, or pay the listed ticket price at any time. If you have available credits but do not wish to use them for a particular transaction, uncheck the “apply credits” box in the shopping cart to save the credit(s) for a future transaction. Note: Member pricing for purchased tickets applies only after all available credits have been used. Can a credit be partially used? No. Credits may not be partially used; the entire credit is used in booking one ticket. Can I purchase advance tickets with my credits? Yes. You can purchase tickets and reserve seats in advance with your available credits—just like you would for any movie via eagletheater.net or at the Box Office. Are there fees associated with buying tickets online? Nope! Fees are waived for all online active SOAR Subscription members. Can I reserve seats in advance? Yes. SOAR Subscription members can select seats in advance without online fees. How do I use a free ticket reward that I earn from accumulating Eagle Elevate Rewards points? After redeeming your points for a free ticket, it will populate as a “Credit” on your account. SOAR Subscription members can use these credits in addition to, and in the same way as, their monthly movie credit toward any regular 2D movie at all Eagle Theaters You can upgrade any ticket to a premium format or premium event for a small upcharge. Credits issued to active SOAR Subscription members never expire. If a SOAR Subscription member cancels his/her subscription, the credit will expire after 9o days. EAGLE SOAR SUBSCRIPTION MEMBERSHIP FAQ –- Billing How do I pay for my SOAR Subscription membership? Eagle Theater accepts most domestic and international cards issued by major financial institutions. Monthly payments will be made on an automatic, recurring basis. IMPORTANT NOTE: PLEASE SAVE YOUR CREDIT CARD INFORMATION IN YOUR ONLINE ACCOUNT. IF THAT IS NOT DONE, YOUR MEMBERSHIP WILL LAPSE Gift cards cannot be used for SOAR Subscription membership payments. How do I change the credit card on my account? You can update your credit card for monthly recurring charges by logging into your account at eagletheater.net and editing your payment information. Is the renewal of the SOAR Subscription membership automatic? Yes. Eagle Theaters will charge the credit card on record for the member price, typically on anniversary date of your membership. DON’T FORGET TO STORE YOUR CREDIT CARD INFO ON YOUR ACCOUNT! If you purchased an extended period membership, it will rollover to monthly membership at the end of that period unless cancelled. Unless the membership fee has changed, Eagle Theaters will NOT send any notification prior to charging the credit card for the membership renewal. Will Eagle Theaters send a notification if the membership fee is changed? The membership fee and terms of enrollment will not be changed during the course of the membership month. However, Eagle Theaters reserves the right to change the membership fee and terms of enrollment at the time of monthly renewal. If the membership fee and terms of enrollment are changed, Eagle Theaters will send an email notification to members prior to renewal with instructions for cancellation of the account. How do I cancel my SOAR Subscription membership? While we’d love to keep you as a member, canceling is easy to do. Any unused SOAR Subscription credits will expire 90 days from your cancellation date. All other SOAR SUBSCRIPTION benefits will end on the last date of your last billing cycle. Provided your information is current, a cancellation of your SOAR Subscription membership will keep you enrolled in our free ELEVATE Rewards membership. If I decide to cancel, is there a waiting period to re-enroll? Nope! You can re-enroll at any time. What happens if the credit card on record cannot be charged? If the credit card on record cannot be charged, the membership will be canceled and we will send an email notifying you of the cancellation, which will go into effect on the date which would have been your next billing cycle. Is there a discount for additional memberships for family members? There are no additional discounts or family memberships available at this time. But remember, the SOAR Subscription membership includes special companion benefits, including the ability to purchase an additional companion ticket for any regular 2D movie for the member price, with the ability to upgrade to a premium format for a small upcharge. In addition, please remember that we offer Family Tuesday pricing of $5.50 per ticket if you are an ELEVATE Rewards member or a SOAR Subscriber. If family pricing is important, we suggest viewing movies on Tuesday and saving your SOAR Subscription movie credits for other days.
Sign in to your SOAR account online at eagletheater.net.
